Axcess America
   
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Frequently Asked Questions - Main

In order for you to be able to find answers to your questions quickly and easily, we have arranged them by topic. You may either click on the topic to view all the questions and answers for that particular topic, or simply click on your question to be taken directly to the answer.

If your question is not covered, you may send an email to Customer Service. If you choose to send an email, a Customer Service Representative will contact you within 24 hours.
FAQs - Card Overview
FAQs - Overdraft Program
FAQs - Card Costs & Fees
What is the Annual Percentage Rate on my card?
What are the fees associated with my card?
What are the finance or interest charges?
What is the fee to load my card?

 
FAQs - Card Usage
FAQs - Bill Pay
What are the fees associated with Bill Pay?
When setting up a payee, what is the “alias” used for?
How do I print a confirmation of my payment?
When I make a bill payment, when will the money be withdrawn from my account?
Can I schedule a payment for a later date?
How do I pay a payee not listed in the Payee Search options?
How do I view a prior payment I have made?
What do the different payment status descriptions mean?
When selecting and paying several payees at the same time, which one gets paid first?
Can more than one cardholder make a payment to the same payee account number in Bill Pay?

FAQs - Card Loading
What is a Load?
What is the minimum amount I can load to my card?
What is the maximum amount I can load to my card?
Can I have my paycheck directly deposited to my card?
What is a Direct Deposit Account Number?
Copyright © 2006 Axcess America.  All rights reserved.  The Axcess America Prepaid MasterCard is issued by First Bank of Delaware,
MetaBank, and BankFirst pursuant to license with MasterCard International.